Shipping terms
ORDER POLICY
Our site is hosted on a SSL encrypted server, which is the industry standard for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
All personal information is kept private and used exclusively to successfully process your order. To ensure discreet shipping and privacy all packages shipped from allanah.us will be labeled Allanah General Store on the outside of the shipping package.
Please provide accurate billing and shipping information along with phone number and e-mail address in order to properly expedite your order and to notify you in case there is a problem. Please check that the Billing and Shipping address is correct before finalizing your order to avoid delays!
We are working hard in providing great value, convenience and an excellent online shopping experience for our customers.
SHIPPING POLICY
All orders require 24-48 hours processing time before shipping.
Allanah.us does not process or deliver orders on weekends or holidays. Allanah.us does not offer International shipping options at this time. Allanah.us does not ship to standard P.O. Boxes. Original shipping fees are non-refundable. Shipping fees are for the services provided by the carrier and will not be refunded if item is returned for any reason. Allanah.us cannot guarantee same day shipping. All orders are subject to a 1-2 business day processing time prior to shipping. Allanah.us does not deliver online order to AK / PR / HI at this time. Please contact our sales rep for the order. Allanah.us does not deliver to APO/FPO.All orders require 24-48 hours processing time before shipping. No deliveries will be made on Saturday or Sunday. Allanah.us does not guarantee same day shipping. Package transition time does not include Saturday and Sunday. For example, Orders shipped on Friday for ‘3 Day-select’ will be delivered on Wednesday (not Monday). UPS company doesn’t count Saturday and Sunday as a shipping day. Some items in your order may deliver with one or more separate shipments on different date. Please visit your order tracking page for more information about your packages. Calculated shipping charge is based on your closest branch location. Shipping charge on online order is only valid on online order.
CANCELLATION POLICY
If you wish to cancel your order, please notify us immediately. Request to cancel your order must be made within 12 hours of the time the order was placed. Otherwise a cancellation fee of $20.00 or 10% (whichever is greater) will be charged. A cancellation fee will also be charged if your order is returned to us because of incorrect address provided or is refused upon delivery.
*Standard Cancellation Policy does not Apply to “Express” Shipping Orders. Changes or cancellation must made by the following business day of placing your order before 10:00AM PST Changes or cancellation made after 10AM PST will be charged $30.00 per item.
We will not accept any returns without the Return Merchandise Authorization (RMA) Number. (YOU MUST CONTACT US Before you return items. Please read our Return Policy page.)
PAYMENT OPTIONS
We prefer PayPal as method of payment.
We accept the following credit cards, Visa, MasterCard, American Express. We don’t accept Cashier’s Check, Money Order or Personal Check on online orders. Online Orders MUST paid by following credit cards, Visa, MasterCard, American Express.
CLEARANCE ITEMS
All sales are final on Clearance Items! (NOT RETURNABLE)
** Customer is responsible for all destination problems and costs (i.e. incorrect shipping address, absence of the recipient, duty for international customer, etc.).
Specifications may change without prior notice. We are not responsible for any typographical error. Some images are simulated, not representing actual product. Some product packages do not include everything you see on the picture.
Allanah.us is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a way for websites to earn advertising revenues by advertising and linking to Amazon.com or .ca, .co.uk, etc. This blog disclaimer is subject to change at any time.
Some items are subject to late delivery (up to 12 days) due to manufacturers Inventory or shipping delays.